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Hi there!

We're making some improvements to My Account - we aim to have the site back online soon.

Most services are still online!

You can still go to optus.com.au to access lots of the things you might use My Account for. Go to optus.com.au if you want to:

If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 1300 301 937 8.30am - 9.30pm Monday to Friday
9.00am - 6.00pm Saturday
Home Phone 1800 780 219 8.00am - 9.00pm Monday to Friday
8.30am - 7.00pm Saturday
Internet 1800 780 219 8.00am - 9.00pm Monday to Friday
8.30am - 7.00pm Saturday
TV 1800 780 219 8.00am - 9.00pm Monday to Friday
8.30am - 7.00pm Saturday
 
Optus Customers & Billing
Mobile 1300 300 937 24 x 7
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 24 x 7
TV 133 937 8.00am - 10.00pm Monday to Sunday
(Closed public holidays)
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 720 225 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 24 x 7
TV 133 937 8.00am - 10.00pm Monday to Sunday
(Closed public holidays)
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 309 333 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.30am - 10.30pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 1300 300 951 24 x 7
  - OptusNet DSL 1300 309 333 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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